Casushi Privacy Policy

At Casushi, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Casushi Casino privacy policy explains what information we collect, how we use it, and the choices you have when you register, log in, deposit, play, or withdraw funds through our platform at casushi.com. By creating an account with us, you confirm that you have read and understood how we handle your data.

Who We Are

Casushi is operated by Solaya Group Limited, a company registered in Gibraltar. We are licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commissioner, and we operate exclusively for players resident in the United Kingdom. As the data controller, we determine how and why your personal information is processed, and we are responsible for keeping it secure at every stage of your journey with us.

Information We Collect

When you register for a Casushi account or use our services, we collect several categories of information to verify your identity, process transactions, and provide a safe gaming environment. We gather this data directly from you and, where necessary, from trusted third parties such as payment providers and verification services.

• We collect registration details including your full name, date of birth, address, email address, and phone number when you sign up for Casushi
• We collect identity verification documents such as passports, driving licences, or utility bills to confirm you are eligible to hold a Casushi Casino account
• We collect financial information related to your deposit and withdrawal activity, including payment method details used for Casushi withdrawal and deposit transactions, though we never store or view your full card or bank account numbers
• We collect gameplay data, including which Casushi slots and live casino games you play, your betting patterns, session duration, and outcomes
• We collect technical information such as your IP address, device type, browser, and operating system whenever you access our Casushi app or website
• We collect communication records when you contact us through Casushi live chat, email, or our contact form

How We Use Your Information

We use the information we collect for a range of legitimate business and regulatory purposes. Our priority is to ensure that every Casushi casino login and transaction is secure, compliant, and tailored to provide you with an enjoyable experience.

• We use your data to verify your age and identity in line with our licensing obligations before you can register or make a Casushi deposit
• We use your information to process deposits and withdrawals, including managing Casushi casino withdrawal time and ensuring funds are returned to their verified source
• We use your gameplay and account data to detect and prevent fraud, money laundering, and unauthorised access, including monitoring for prohibited VPN or proxy use
• We use your contact details to send you service messages, account notifications, and where you have consented, promotional offers such as a Casushi bonus, Casushi free spins, or a Casushi no deposit bonus
• We use aggregated data to improve our games library, customer support, and the overall performance of our online casino
• We use your information to respond to enquiries submitted through Casushi live chat or our support email address

Legal Basis for Processing

We process your personal data on several legal grounds recognised under UK data protection law. We rely on contractual necessity when processing information required to open and manage your account, legal obligation when meeting our licensing and anti-money laundering duties, legitimate interest when improving our services and preventing fraud, and consent where you have opted in to receive marketing communications from us. You may withdraw your consent for marketing at any time without affecting the data processing we carry out for account administration or compliance purposes.

Sharing Your Information

We do not sell your personal data. However, we may share certain information with trusted third parties who assist us in operating Casushi Casino effectively and lawfully.

• We share information with regulatory authorities, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, when required by law
• We share data with payment processors, including card networks and Trustly, to facilitate your Casushi deposit and withdrawal requests
• We share information with identity verification providers to confirm your eligibility to hold an account
• We share data with our customer support and complaints partners, including begame.com, where a complaint has been escalated beyond our internal process
• We share information with fraud prevention and anti-money laundering agencies where necessary to protect our platform and other players

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and Casushi casino app to remember your preferences, keep you securely logged in, and understand how you use our services. Cookies also help us recognise returning players and streamline the Casushi login process. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory, and audit obligations. Financial records connected to your Casushi deposit and Casushi casino withdrawal history are typically kept for a minimum period required under UK gambling and financial regulations, after which we securely delete or anonymise the data unless a longer retention period is required by law.

Data Security

We implement robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption for sensitive data transmission, and we restrict internal access to personal information on a need-to-know basis. While we work hard to safeguard your data, no online system can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential.

Your Rights

As a UK resident, you have a number of rights regarding your personal data under applicable data protection legislation. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct any inaccurate or incomplete information
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately

To exercise any of these rights, you can contact our support team at support@casushi.com, and unresolved complaints can be escalated to complaints@begame.com.

Responsible Gambling and Age Verification

We only accept players aged 18 or over who are resident in the United Kingdom. We use your personal data to enforce these restrictions, including identifying and preventing access from outside the UK through location-masking tools such as VPNs or proxies, which are strictly prohibited when accessing your Casushi account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on this page, and we encourage you to review it periodically. Your continued use of Casushi Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to us through Casushi live chat, available daily from 09:00 to 18:30, or email us at support@casushi.com. We aim to respond to all email enquiries within 24 hours.